Contact

Office No 12, Moor Chambers, 26 Front Street, Framwellgate Moor, DH1 5EJ

Opening hours: 09:30-16:30 Monday to Friday

NOTE – Access is via appointments only. Drop ins will not be accepted

Useful contacts

Emergency Services – 999      

Police Non-emergency – 101 – www.durham.police.uk

NHS Direct – 111 – www.nhs.uk

Durham County Council – www.durham.gov.uk

General Enquiries & Street Scene – 03000 260 000 – [email protected]

Council Tax Reduction Scheme – 03000 260 000 – [email protected]

Council Tax – 03000 264 000 – [email protected]

Housing Advice – 03000 268 000 – [email protected]

Business Rates – 03000 268 997 – [email protected]

Registration Service – 03000 26 6000

Social Care – concern for a child – 03000 267 979 – [email protected]

Care Connect – 03000 262 195 – [email protected]

Welfare Rights – 03000 268 968 – [email protected]

One Point/ Family Centres – 03000 261 111 

Citizens Advice – www.citizensadvicecd.org.uk/

Advice Line (Mon – Fri 10am to 4pm) – 0300 330 9027        

Debt Line (Mon – Fri 9am to 1pm) – 0300 323 2000 

Household Emergencies                    

Electricity – Northern PowerGrid – 105 – www.northernpowergrid.com/

Gas – Northern Gas Networks – 0800 111 999 – www.northerngasnetworks.co.uk/

Burst water main – 0800 393 084 – www.nwl.co.uk/

Sewer problems – 0800 328 7648 – www.nwl.co.uk/

Mental Health            

Samaritans – 116 123 – www.samaritans.org/

MIND – 0300 123 3393  – Text: 86463 – www.mind.org.uk/

Youngminds – 0808 802 5544 – www.youngminds.org.uk/

If U Care Share – 0191 387 5661 – www.ifucareshare.co.uk/

CAMHS – 0300 123 9296        

Talking Changes (Mon-Fri 9am to 5pm) – 0191 333 3300 – www.talkingchanges.org.uk

 

Travel             

Buses – Traveline – 0871 200 22 33 – www.travelinenortheast.info/

Trains – National Rail Enquiries – 03457 48 49 50 – www.nationalrail.co.uk/

Financial                     

The Money Advice Service – 0300 500 5000 – www.moneyadviceservice.org.uk/

National Debtline – 0808 808 4000 – www.nationaldebtline.org/

 

Students                     

Students Union – 0191 334 1777 – www.durhamsu.com

DSU Advice Centre – 0191 334 1775 – [email protected]

Durham University Support Services  www.dur.ac.uk/experience/welcome/support/

Other Services           

Age UK County Durham – www.ageuk.org.uk/countydurham/

National Domestic Violence Helpline – 0808 200 0247 – www.nationaldomesticviolencehelpline.org.uk

Harbour Durham City Women’s Refuge – 03000 20 25 25 – www.myharbour.org.uk/